Terms of service
These terms apply to NetCerca’s services: building websites and online shops, extras, advertising, custom tools, photos and videos, and support plans. By accepting a proposal or paying, you accept them.
Who provides the service
Alexandre De Mol, self-employed (autónomo), trading as NetCerca. Tax ID (NIF) Y3348276L, address: Calle 8B, 16, Guadalmina Baja, 29670 San Pedro de Alcántara, Marbella (Málaga), Spain. Contact: alex@netcerca.com · WhatsApp +34 618 099 059.
Services and prices
The services and prices are those published on the prices page. Prices do not include VAT. Before starting, we confirm in writing (WhatsApp or email) what your order includes and its final price.
Invoicing
The price and its terms are set out in the proposal you accept, with its invoice. If you are a business or professional, the invoice may include the applicable IRPF withholding.
Timeframes
Website: 5 working days. Online shop: about 2 weeks. Timelines start when we have everything needed (texts, photos, logo and access). If something is missing, the timeline shifts accordingly.
What you provide
The texts, photos, logos and details of your business. You guarantee us that you have the right to use them and that your details are correct. We prepare the legal texts of your website (legal notice, privacy, terms of sale) as a base; your adviser must review them and their content is your responsibility.
Changes
Before publishing, one round of changes is included. Anything added later (a new page or feature) is priced separately, and we tell you the price beforehand.
Ownership
You buy your domain yourself, in your name and at your cost (for a shop, in your Shopify account): we help you do it and connect it to your website at no cost. We host your website for as long as you have Web al día or a support plan (a Shopify store is hosted by Shopify). Once paid for, the website is yours. If you decide to move it to another provider, we hand over its files, ready to install, for €99 + VAT. Third-party services (domain, Shopify, email, payment gateway, booking systems) are in your name and at your cost, under their own terms.
Web al día and support plans
Every new website or online shop includes Web al día, our maintenance, with a 12-month commitment. The first month is free (the first three with the Experto pack). It is paid monthly, €29.99 + VAT, or yearly, €299 + VAT in advance. For a Shopify shop, whose fee already includes hosting, Tienda al día costs €19.99 + VAT a month, on the same terms. The Cita booking calendar is included with the Completo and Experto packs for as long as Web al día runs, and with Crecimiento; otherwise it costs €9.99 + VAT a month. Crecimiento includes Web al día: you never pay for both, and with a new website its months count towards the 12 months. Without a new website from us, Crecimiento has a 3-month minimum; after that it continues month to month, with no lock-in, and if you want to stop it you give us one month's notice. What each plan includes is on the support page. If you already have a website made by someone else, we give you the price for taking it over in writing after the free review. The domain is yours from day one. You pay the advertising budget directly to each platform. We always send you the monthly visitor report, free of charge. If you accepted a proposal before this change, the terms of that proposal apply.
Web al día, monthly payment
Price. €29.99 + VAT a month (€36.29 including VAT). It is charged automatically every month, by direct debit (SEPA) or by card. Each payment comes with its own invoice.
What’s included. Hosting for your website if it’s with us, backups, one change a month to your website (text, photos or prices, up to 30 minutes; unused changes don’t carry over) and a full review of your website once a year. We reply within one working day.
What’s not included. The domain (in your name and at your cost), new pages or features, third-party services, advertising and immediate assistance at any time. Anything not included has its own price, and we tell you before.
Duration. A 12-month minimum, counted from the first payment. The month included with your website doesn’t count towards that minimum. After that it continues month to month, with no end date.
Cancelling. Email us at alex@netcerca.com one month in advance. If you cancel before the 12 months are up, the remaining monthly payments up to 12 months are due.
Missed payments. If a payment can’t be collected, we let you know and try again. If it is still outstanding 15 days after our notice, your website may be suspended until it is paid. Once paid, we put it back online at no cost. After 60 days without payment, the service ends and the outstanding payments are due.
When it ends. Your website is still yours. You can keep it online with us for €99 + VAT a year (hosting only), or take it with you: we hand over its files, ready to install, for €99 + VAT. If you don’t choose either option, we take the website offline and keep its files for 30 days.
Price changes. We let you know by email two months in advance. If you don’t agree, you can cancel within that period without completing the minimum.
Annual payment. You can also pay for Web al día once a year, in advance: €299 + VAT.
Shopify stores. Tienda al día costs €19.99 + VAT a month (€24.19 including VAT), on the same terms. It includes one change a month to your shop (text, photos, prices or products, up to 30 minutes) and a full review once a year. Hosting and backups are provided by Shopify, within its subscription, in your name.
Liability
We do everything reasonable to make your website work well. We're not liable for outages or changes in third-party services, or for commercial results or Google rankings, which can't be guaranteed.
Right of withdrawal
If you order as a consumer, you have 14 calendar days to withdraw. If you ask us to start before they're up, you pay for the part of the work already done. If you order as a business or professional, this right doesn't apply.
Your website as an example
Only with your permission, we may show your website as an example of our work.
Applicable law
These terms are governed by Spanish law. In case of disagreement, we talk first; if it isn't resolved, the courts determined by law have jurisdiction.